You can request that your Kitani account and all associated data be permanently deleted by contacting us via email.
How to Request Deletion
Send an email to:
Please include the following in your request:
- Subject line: Account Deletion Request
- Registered email address associated with your Kitani account
What Will Be Deleted
Upon processing your request, the following data will be permanently removed:
- Account profile (name, email, phone number)
- Store information (for merchant accounts)
- Order history
- Transaction and balance records
- Referral data
- Follower/following relationships
What Happens Next
- We will process your request within 14 business days
- You will receive a confirmation email once deletion is complete
- After deletion, your account cannot be recovered
Note: If you have a merchant account with an active balance, please withdraw any remaining funds before submitting a deletion request. Pending balances cannot be recovered after account deletion.